Rob Suddaby
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The Intermarché Tournai supermarket in Belgium has created a safer place to work and shop using the SafePay closed cash management system.

Intermarché supermarkets have been around in France since the 1960s and opened in Belgium in 1991. Today the brand can be found in almost 80 locations across the country. One of Intermarché's larger Belgian stores is located in Tournai where it is run by the Ronse family.

Intermarche-Gunnebo-Customer-Story-2

A Cash Management Solution with Long-Term ROI

In 2016, the Ronse family decided to renovate the Intermarché Tournai supermarket and modernise the layout of the store to improve the customer experience.

Cash continues to be popular method of payment and since banks are forcing retailers to take over the bulk of cash handling processes, this is an area the Ronse family could not afford to overlook as part of its renovation plans.

The store owners were interested in the business benefits of installing an automated cash management system and the potential long-term return on investment such a system could bring with it.Download Comparison Guide for Cash Management Systems

They were also concerned about the amount of time staff were spending on manually counting cash, which was made worse by counting errors and the stress of being responsible for reconciliation.

In addition, it was important to make the supermarket a safer place to work and shop by finding a more secure way to store and process cash takings.

A Safer Working and Shopping Environment

Today Intermarché Tournai uses Gunnebo's SafePay closed cash management system including note and coin recyclers at the tills supported by a cash deposit safe in the back office.

The benefits include a safer store, no more manual counting errors, less stress for staff, faster crediting of takings by bank, faster and simpler automated cash processes and the ability to monitor transactions and cash levels.

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The till units combine to create a dual note and coin payment solution for the supermarket’s checkouts which recycles cash throughout the day. These front-office units are configured so that customers can enter their notes and coins themselves - in keeping with the trend within retail for self-payment checkouts.

The way we were handling cash before was time-consuming and not really secure. Now we have more time to spend on more important things. 
Mr Ronse (Owner of Intermarché Tournai)

Since SafePay is a closed cash management system, once cash has been paid by the customer, it is never exposed but remains locked away in protective cassettes. Customers paying by cash, deposit their coins and notes into the payment units which then return the correct change. The cash received is automatically authenticated and counted.

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This means there is no manual cash handling, no opportunity for cash differences and a safer store for both customers and staff.

We now have a safer place to work and shop
Mr Ronse (Owner of Intermarché Tournai)

At the end of the day, surplus notes paid into SafePay at the checkout are taken by staff in sealed, ink-protected cassettes to the back office where they are emptied into the SafePay CDS deposit unit. Here banknotes are deposited into a Grade III safe and land in a special bag which is thermally sealed prior to collection.

The whole process is fully monitored by CashControl cash management software, which helps optimise reconciliation and reporting, and gives store managers a real-time overview of cash levels.

Learn more about the alternatives available to retailers for automated cash management in Gunnebo's helpful Comparison Guide.