The traditional cash cycle was dominated by banks who took the bulk of the responsibility for cash management processes. But all that has changed.
In many parts of the world, central banks and retail banks have been pulling back from operational activities within the cash cycle.
While the degree of bank involvement may vary from country to country, the trend is for these operational services to be pushed further down into the cycle.
More and more cash is being recirculated away from banks and often in increasingly smaller cycles, such as inside an individual store. This has led to retailers having to dedicate more time, resources and money to managing cash.
Manual Cash Handling is Hurting Retailers
Taking care of cash processes occupies shop staff before the start of business, during the day and after opening hours with tasks such as float preparation, till skimming and reconciliation.
This is hurting retailers for a number of reasons:
There is a high risk of cash differences
Cash-counting errors are hard and time-consuming to track
There is a high level of staff and managerial involvement
The risk of internal theft and in-store robbery is greater